We understand that you want the best possible speed for your VPN account. Please read below for some suggestions on how to improve or analyze the speed problems you are having.

General Speed Analysis and Suggestions

• OpenVPN Users Changing your port and protocol
Changing your port and protocol can solve many problems with OpenVPN speed. Often customers report that the first few days of their connection was fast, only to be slowed after that. This is usually the result of the Internet Service Provider throttling your UDP port. Click here to see a how to on changing your port and protocol. We are also available on the Live Help to do this for you.

If you don't have a desirable speed even after changing servers, consider the following.

1.) Make sure you are connected to the closest location possible for your desired country
Make sure you are connected to the fastest VPN server for your location. For example, if you are in China and wanting a USA IP, make sure you are connected to our San Francisco servers as compared to New York. San Francisco is closer and faster for you. On our Speed Test page here you will find all the VPN servers listed by Package Availability and location. Go through the speed tests to find the best speed for you.
Once you find the fastest location you can login to the Customer area and perform a "server switch" to that particular location. The customer area is located here: https://strongvpn.com in the upper right hand corner is our login for the customer area.

2.) Make sure your Internet Speed OFF the VPN is ok
Go to the same site as you wanted OFF the VPN and see if it's coming up at a fast speed. If it's not, it could be the particular website is having speed issues. You may also want to consider contacting your ISP and upgrading to a faster connection.

3.) Speed Test Not Always Accurate -
We have several locations and sometimes the speed tests are not the most accurate method to determine your ideal location. You can try switching to a server that had a slow speed test to see if your connection speed improves.

4.) Analyze your route to the VPN server with Software - We recommend Visual Route to do this.
They have a free version available at http://www.visualroute.com/downloads.html. This software will show you all the "hopsThe intermediate connection in a string of connections connecting you to a location on the Internet. The more hops the longer it takes usually." between you and the VPN server. Please make sure to run this while NOT connected to the VPN.

Here is a example screen image of a good "route"

Here is a example of a problem route, note the particular Hop with a high ping. This location is causing the VPN to slow and would not be a ideal choice at this time.

5.) Possible Weather and Other Problems -
Keep in mind that the Internet speed is always changing. Recently a storm in Taiwan caused several underwater lines to severe and this intern caused horrible.

Internet Speeds for all in Asia connecting to any sites in the USA. At this time it was much better to go through a European VPN server until those cables were repaired.

6.) Changing your MTU (Advanced Users) - Instructions page

7.) Maybe its StrongVPN? - A final note is we would like to let you know we do monitor our servers.

There is of course the chance the server you are on is overloaded, or the network having problems. We are available 24x7 on Live Chat Support if you would like to check with us to see if your particular preferred server is having a issue. We are dedicated to providing you the best possible support and appreciate your business. Your feedback is welcomed.